Where can I view detailed information about a product? You can browse each product page on our website, which lists the product’s specifications, functions and features in detail. If you need more information, please contact our customer service team.
Do your electrical products have a warranty? Yes, our electrical products are backed by a manufacturer’s warranty. The warranty period and specific terms may vary by product, and you can find more information on the product page or by contacting our customer service.
How should I care for my electrical product? Each product has different care requirements. Please refer to the user manual that comes with the product to learn how to properly care and maintain your appliance. Regular cleaning and maintenance can extend the life of the product.
What if the electrical product I received has a problem? If you have any problems with the product you received, please contact our customer service team immediately. We will help you resolve the problem and arrange a replacement or return.
Where do you ship? We offer worldwide shipping services. After the order is processed, you can check the delivery status and estimated delivery time of your order on the order page.
How do I track my order? Once your order is shipped, you will receive an email with tracking information. You can use the tracking number to track your package in real time on our logistics partner’s website.
If I am not satisfied with the product I purchased, can I return it? Yes, we accept returns within 30 days of purchase. Please ensure that the product is unused and in its original packaging. You can view our website return policy page for detailed return procedures.
How can I contact your customer service? You can contact us via email or phone. Our customer service team is always here to help you.
